40% OFF SALE - FREE SHIPPING ON ORDERS $75 OR MORE - WAREHOUSE PICKUP OPTION!
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      RETURNS

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      Brew City Brand wants you to be completely happy with your purchase. We have a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. For all wearables, the item cannot be worn or washed. 

      Non-returnable items:
      * Gift cards
      * Face masks
      * Candles
      * Socks

      Return / Exchange Form

      To complete your return, please fill out the Return / Exchange form which was included with your order. If you do not have your Return / Exchange form, simply follow the guidelines below.

      Ship your item(s) to:

      Brew City Brand
      240 North Milwaukee St., Suite #201
      Milwaukee, WI, 53202 United States

      Once we receive your items(s), we will credit you, using the original form of payment you used to place your order. We cannot credit you with alternate payment forms. If you paid with PayPal, your account will be credited within one week of receiving your returned item(s). We cannot credit your original shipping charges. We cannot issue returns to customers who ship item(s) to Brew City Brand with “Postage Due.” Refunds will be issued within 10 days of receiving your returned item(s).

      Sale items

      Some Sale items are closeouts and cannot be refunded. 

      Exchanges

      If your item(s) are defective or damaged, we will issue a full refund. We cannot refund the original shipping charges. Refunds will be issued within 10 days of receiving your returned item(s).

      If your item(s) are defective or damaged and wish exchange for the same item(s), send us an email at orders@brewcitybrand.com and send your item(s) to:

      Brew City Brand
      240 North Milwaukee St., Suite #201
      Milwaukee, WI, 53202 United States

      Brew City Brand will gladly ship your replaced item(s) with no shipping charges. If your item(s) are in-stock, we will ship out your replaced item(s) within 10 days of receiving your returned item(s).

      If we shipped you the incorrect item(s) based on your original order, send us an email at orders@brewcitybrand.com and send your item(s) to:

      Brew City Brand
      240 North Milwaukee St., Suite #201
      Milwaukee, WI, 53202 United States

      Brew City Brand will gladly ship your replaced item(s) with no shipping charges. If your item(s) are in-stock, we will ship out your replaced item(s) within 10 days of receiving your returned item(s).

      Shipping

      To return your product, you should mail your product to:

      Brew City Brand
      240 North Milwaukee St., Suite #201
      Milwaukee, WI, 53202 United States

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Contact Information

      You may contact Brew City Brand in the following ways:

      Corporate Offices
      Brew City Brand
      240 North Milwaukee Street, Suite #201
      Milwaukee, WI 53202
      Toll Free: 1-800-291-1144
      Phone: 414-226-2244
      Fax: 414-226-2288

      Web Orders
      orders@brewcitybrand.com

      Fulfillment Manager
      jonathan.tassone@brewcitybrand.com
      414-336-7170

      Retail Operations
      carla.moriarity@brewcitybrand.com
      414-336-7160

      Owner Wholesale Inquiries
      george.keppler@goodlandsupply.com

      Owner Retail Operations
      frank.keppler@brewcitybrand.com